Support Engineer *12-hour shifts


Our SUPPORT team provides unique service and support to SEEBURGER On-premise customers worldwide. 



Our Customer Service and Support team takes on the role of 24/7 EDI/B2B application support for our clients and consultants. Their (and quite soon your) special craft in brief:


  • Actively collaborate on SEEBURGER Support Services “Remote Management” and “Trading Partner Service”, including monitoring of customer systems, error clearing and implementation of change requests
  • Support our customers and their trading partners on technical queries regarding EDI data transfer
  • Analyze process errors and configuration, system and application logs and coordinate the solution with the customer
  • Improve the operation of SEEBURGER solutions in close collaboration with our customers and consultants through appropriate problem management
  • For our premium customers, take on the role of Designated Support Engineer and ensure a high level of service quality and customer satisfaction through close cooperation
  • Work closely with Support Service and Cloud Support teams, Consulting teams, Account and Project Managers




  • A team player who enjoys the freedom of working on a 24/7 flexible schedule
  • Good basic IT knowledge (networks, operating systems, ERP user knowledge, administration, system or application support)
  • BA/MA in information technology, business information technology or related
  • Ideally, you are familiar with the EDI/B2B, MFT, EAI and API environment and/or familiar with communication protocols, server operating systems, application servers and databases 
  • A proactive and open minded individual with clean-cut client focus and structured approach 
  • A quick and analytical thinker with good communication skills and emotional intelligence
  • Very good level of English




  • Become part of our dynamic Customer Service & Support team, share knowledge, collaborate and expand your personal expert profile in a group of really cool and hardworking people
  • 250 + new teammates in long-distance running | flat hierarchies | versatile tech setting
  • Close mentorship and shadowing paced with your own professional agenda
  • Hybrid working model, 20+5 days off, Christmas bonus, additional health and dental insurance, 3 additional self-care days off, food vouchers, sports plan, referral bonus, team events, corporate discounts, transport expenses covered, internal trainings, Linkedin Learning access, professional conferences etc.
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