Our CLOUD REQUEST FULFILLMENT team is responsible for central Gateway servers and master data, providing support to SEEBURGER Managed Customers and their partners.



  • Interface with company's customers and their trading partners via phone, email and SEEBURGER Service Desk, providing high quality technical service

  • Advise customers/consultants and create concepts for implementation

  • Create concepts for implementation for new Cloud services

  • Responsible for resolving complex issues and integrations within the Central Gateway Services in corresponding SLA`s

  • Operate & monitor changes on SEEBURGER Gateway Cloud Services and provide technical or business orientated issue analysis

  • Perform customer and partner integrations to ensure smooth and efficient platform usage; highlight foreseen risks and suggest improvements as needed

  • Participate in Major Incident handling

  • Support Problem Management team with root cause analysis related to implementation/change issues

  • Work closely with Cloud Service Operations, Problem Management, Release Management, Change Management and International Consulting



  • 2+ years of experience in Technical Support

  • Knowledge in Networking, Communication Protocols, Certificates, Operating Systems

  • Excellent troubleshooting skills

  • Knowledge in Enterprise resource planning (ERP) and communication protocols such as AS2, HTTPS, etc. would be considered an advantage

  • Quick learner with strong problem solving and analytical skills

  • Ability to work under pressure, adhere to deadlines and multitask

  • Fast thinker, open minded, flexible and proactive

  • Very good level of English




  • Become part of our dynamic Cloud Request Fulfillment team, share knowledge, collaborate and expand your personal expert profile in a group of really cool and hardworking people

  • 250 + new teammates in long-distance running | flat hierarchies | versatile tech setting

  • Close mentorship and shadowing paced with your own professional agenda

  • Hybrid working model, 20+5 days off, Christmas bonus, additional health and dental insurance, 3 additional self-care days off, food vouchers, sports plan, referral bonus, team events, corporate discounts, transport expenses covered, internal trainings, LinkedIn Learning access, professional conferences etc.

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