Our TRADING PARTNER SUPPORT team provides unique service and support to SEEBURGER On-premise and Cloud customers worldwide. 




Establishing new business relations and maintaining the existing ones is key for us. Our TPS team takes on the role of internal EDI support for our clients and takes care of the communication with their Trading Partners. Their (and quite soon your) special craft in brief:


  • Actively collaborate on SEEBURGER Support Services “Remote Management” and “Trading Partner Service”, including monitoring of customer systems, error clearing and implementation of change requests
  • Support our customers and their trading partners on technical queries regarding EDI data transfer
  • Analyze and process errors and coordinate the solution with the customer and the trading partner 
  • Responsible for technical EDI onboarding of new trading partners, including go-live support
  • Improve the operation of SEEBURGER solutions in close collaboration with our customers through appropriate problem management
  • For our premium customers, take on the role of Designated Support Engineer and ensure a high level of service quality and customer satisfaction through close cooperation
  • Participate in trainings and knowledge transfer
  • Participate is weekly/monthly customer meetings
  • Work closely with Support and Cloud support teams, Consulting teams, Program and Project Managers




  • Good basic IT knowledge (networks, operating systems, ERP user knowledge, administration, system or application support)
  • BA/MA in information technology, business information technology or related
  • Ideally, you are familiar with the EDIB2B, MFT, EAI and API environment and/or familiar with communication protocols, server operating systems, application servers and databases 
  • A proactive and open minded individual with clean-cut client focus and structured approach 
  • Very good level of English




  • Become part of our dynamic Trading Partner Support team, share knowledge, collaborate and expand your personal expert profile in a group of really cool and hardworking people
  • 250 + new teammates in long-distance running | flat hierarchies | versatile tech setting
  • Close mentorship and shadowing paced with your own professional agenda
  • Hybrid working model, 25 days off, Christmas bonus, additional health and dental insurance, 3 additional self-care days off, food vouchers, sports plan, referral bonus, team events, corporate discounts, transport and Internet expenses covered, internal trainings, Linkedin Learning access, professional conferences etc.
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